LicenseWin Refund Policy
Last updated: 2026-05-26
Operator: Golden Gate Realty and Finance Inc. ("GGRF" or "we"), operating the LicenseWin platform.
Refund requests: `[email protected]`
This Refund Policy applies to all courses purchased through `https://licensewin.com`. It is incorporated by reference into the Enrollment Agreement; in case of conflict between this Policy and the Enrollment Agreement, this Policy controls.
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1. Right to Cancel (Full Refund)
You may cancel your enrollment and receive a full refund of tuition paid if you submit a written cancellation notice to `[email protected]` on or before the earlier of:
(a) the seventh (7th) calendar day after the date of your Enrollment Agreement (counting the day after enrollment as day one); OR
(b) the time of SUBSTANTIAL COMPLETION, defined as the point at which you have either:
- completed 60% or more of the course video content by aggregate runtime, as recorded by the LMS, or
- attempted the final examination,
whichever occurs first.
The third-party proctoring fee, if separately incurred, is paid by you directly to the proctoring vendor and is not refundable by GGRF.
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2. Pro-Rata Refund (After Day 7, Before Final Exam)
If you cancel after the §1 cancellation window but before attempting the final examination, you are entitled to a pro-rata refund calculated as follows:
> Refund = (Tuition paid) × (1 − Percentage of course video content completed) − Administrative fee
The "Percentage of course video content completed" is rounded to the nearest whole percent and is taken from the LMS as of the date of your written refund request. The administrative fee is a flat amount not to exceed One Hundred Dollars (US$100.00) to cover processing.
Example. You paid $1,200 tuition. You have completed 35% of the course video content. You submit a written refund request before attempting the final exam.
> Refund = $1,200 × (1 − 0.35) − $100 = $1,200 × 0.65 − $100 = $780 − $100 = $680
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3. No Refund After Final Exam Attempt
Once you have attempted the final examination (whether or not you pass), no refund of tuition is available. "Attempted" means you have begun the proctored exam session, regardless of whether you submit answers, complete the session, or pass.
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4. Course Bundles
If you enrolled in a multi-course bundle, the refund calculation under §1 or §2 is applied to the bundle as a whole, using the aggregate runtime across the bundled courses. If you have completed and attempted the final exam in any course within the bundle, no further refund is available, even for courses within the bundle you have not started.
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5. Optional Add-Ons
Optional add-on services (such as advanced coaching, career mentorship, or premium support packages) are sold separately and are governed by the refund terms presented at the time of their purchase. They are not part of the DRE statutory pre-license program and not subject to this Policy unless expressly stated.
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6. How to Request a Refund
To request a refund, send a written request to `[email protected]` containing:
1. Your full legal name as enrolled;
2. The email address on your account;
3. The course name(s) and order number;
4. A short statement that you are requesting a refund and (if relevant) the reason;
5. The date you stopped using the course (if applicable).
You may also send a written request by mail to: Golden Gate Realty and Finance Inc., Attn: Refunds, 1900 S Norfolk St, Suite 350, San Mateo, CA 94403. Postmark date controls.
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7. Refund Processing & Timing
7.1 Review. We will acknowledge receipt within three (3) business days and review your request promptly.
7.2 Calculation. We will calculate your refund under §1, §2, or §3, taking a snapshot of LMS progress as of the date of your request.
7.3 Decision and payment. We will issue any approved refund to the original payment method within thirty (30) calendar days of our approval (or, if earlier, within thirty (30) calendar days of the postmark date of a §6 mailed request).
7.4 Statement. With each refund we will send a written statement showing the calculation, including the percentage of content completed used in the §2 formula (if applicable) and any administrative fee.
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8. Account Access After Refund
Once a refund is issued, your access to the corresponding course is terminated. Any certificate of completion previously issued is rescinded if the refund is granted after issuance.
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9. Disputes
If you disagree with our refund determination, you may:
(a) reply within ten (10) business days with additional information for re-review;
(b) bring the dispute under the dispute-resolution provisions of the Enrollment Agreement (good-faith negotiation followed by AAA arbitration in San Mateo County); or
(c) file a complaint with the California Department of Real Estate, the California Bureau for Private Postsecondary Education, the California Department of Consumer Affairs, or any other applicable regulator. Nothing in this Policy waives your right to seek any non-waivable statutory remedy.
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10. Special Circumstances
We may, in our sole discretion and on a case-by-case basis, grant refunds outside the windows described above for special circumstances (e.g., serious illness or military deployment documented with reasonable supporting materials). Any such grant is a one-time accommodation and not a waiver of this Policy.
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11. Contact
Refund inquiries: `[email protected]`
General inquiries: `[email protected]`
Phone: (650) 628-6628
Mail: Golden Gate Realty and Finance Inc., Attn: Refunds, 1900 S Norfolk St, Suite 350, San Mateo, CA 94403
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*Document version 1.0 — drafted 2026-05-26.*